Question 1

How fresh is the coffee when it ships?

Accepted Answer

Every bag ships within two weeks of its roast date, printed right on the label. We roast in small batches to keep it that way.

Question 2

Do you ship internationally?

Accepted Answer

Yes — rates and delivery windows are calculated at checkout based on your address.

Question 3

What's the difference between Premium and Everyday tiers?

Accepted Answer

Premium lots are limited, higher-altitude, and priced closer to specialty-auction rates. Everyday varieties are still fully traceable, just produced at higher volume and priced for daily drinking.

Question 4

Can I cancel an order?

Accepted Answer

Yes, while it's still 'Processing' — before roasting begins. Cancel it yourself from My Aroma Journey, or contact us if it's already moved further along.

Question 5

Can I subscribe for recurring deliveries?

Accepted Answer

Subscriptions are coming soon. For now, reordering from My Aroma Journey takes about two clicks.

Question 6

How do I know what I'm paying the farmer?

Accepted Answer

Every product page and country page publishes the FOB price we paid — see the Source Library for the full breakdown.

Question 7

I'm a roaster — can I buy green, unroasted coffee?

Accepted Answer

Yes — our Green Coffee page sells the same traceable origins unroasted, by the kilogram, to roasters and serious home-roasters. Each lot lists its own minimum order quantity.

Question 8

I run a café — can I order wholesale?

Accepted Answer

Yes — use the quotation form in the footer, or sign in if you already have a trade account and it'll route straight to your rep.

Question 9

How long until someone responds to a service inquiry?

Accepted Answer

Within two business days — usually with a couple of proposed times for a short discovery call, as noted on the Our Services page.

Question 10

Is remote consulting available anywhere, or only certain regions?

Accepted Answer

Remote Roasting & Brewing Consulting runs over live video, so it's not tied to a region. Kenyan Auction Representation is specifically for buyers sourcing from the Nairobi Coffee Exchange.

Question 11

I'm not sure which service I need — can I still reach out?

Accepted Answer

Yes — the inquiry form has a 'Both / not sure yet' option specifically for that; a short discovery call is how we figure out the right fit.

FAQ